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Careers

Join Our Team

After 20 years, we are reimagining our museum – and liberty – for the 21st century.  With investments in interpretive planning, audience engagement and design, we’re building a museum that can respond to the most pressing issues of today and stands for our collective future.

We are proud of the work culture we have fostered at the museum and work each day to create an atmosphere in which everyone can contribute their ideas, energy, and enthusiasm for the important services we provide to the public. We emphasize working together as a team that is cooperative and supportive of each other, open communication is our highest priority. Our leadership team is committed to creating an atmosphere of trust and open communication by always listening to and answering any and all staff questions or concerns. We believe in giving each staff member opportunities to grow and will always promote from within and where possible.

At the National Liberty Museum, you will find that your contributions matter from your very first day. They matter to your team, our leadership, our donors, and they matter to those who walk through our museum doors every day.

Our full-time employees have access to a benefits package which includes: medical, dental and vision benefits starting 30 days after employment, and a 401K with a Museum match. All employees are able to enjoy: opportunities for professional development, free admission to NLM with discounted or family tickets to events, free admission to other museums, a discount in our museum store and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart, and innovative people, please take a look at our current opportunities and apply.

A museum educator hosts our Park(ing) Day event in 2021.
Director of Development Operations

The Director of Development Operations will provide strategic oversight and management of fundraising activity across the museum and manage the day-to-day operations of the Development department. The Director will be responsible for developing, implementing, and maintaining systems that ensure the successful and effective implementation of the department’s annual development plan, and oversee strategic and coordinated pipeline growth for all giving areas. This position will be considered the subject matter expert for CRM (Altru) and will lead collaborations across the organization for its best use.

The Director will report to the Chief Advancement Officer and supervise the Development Assistant to lead department operations including, but not limited to: database management; coordinating appeal and other fundraising mailings; invitation and other list pulling; gift reporting and analysis; and prospect management.

The ideal candidate will be a high-energy self-starter with extraordinary organizational skills and great attention to detail. The candidate must be passionate about the NLM’s mission and an outstanding team player who works effectively with various constituencies both internally and externally.

 

Essential Duties and Responsibilities:

  • Act as the architect of donor database to streamline processes and reporting, working in close concert with Blackbaud/vendors as needed. Train staff accordingly.
  • Works with the CAO and COO to maximize coordination between donor database and other systems, including general ledger software, data capture methods, and e-communications software to advance fundraising outcomes and tracking/analysis of constituent participation.
  • Works closely with Finance/Operations to oversee smooth functioning of department and collaborate on organizational projects, including our annual independent audit.
  • Directs and monitors database management, maintenance and data health for efficiency and accuracy of donation processing and constituent data management.
  • Develops protocols and supervises the processing and acknowledgment of gifts, pledges, pledge payments, and other contributions.
  • Conducts and directs analysis on the effectiveness of solicitation, cultivation and stewardship strategies, including comparative data reporting.
  • Ensure that reporting is in place to track progress towards goals and departmental activity, and database usage supports this and best practices.
  • Ensures accuracy of donor recognition credits, including exhibition signage, website, printed materials and all other donor rolls.
  • Provides assistance for select communications projects, including tasks related to the newsletter, impact reports, stewardship reports, publications, letters, proposals, and other reports.
  • Provides support for Development events.
  • Provide management, mentorship, guidance and professional development to both direct and indirect reports.

 

Qualifications:

  • Bachelor’s Degree and a minimum of 5 years of Development experience required
  • Ability to maintain confidentiality and work with high level internal information
  • Knowledge of the MS Office Suite
  • Professional level verbal and written communication skills
  • In-depth knowledge of Development CRM databases, Blackbaud (Altru) preferred.
  • Familiarity of project tracking systems, specifically Jira, as well as research analytics and screening tools
  • Can work well under pressure and adapt to changing situations and priorities; exercises good judgment and stays focused on overarching goals
  • Focus on inclusivity – possesses a strong commitment to diversity, displays cultural sensitivity, competency, and professionalism in the workplace
  • Ability to represent NLM well in a variety of settings

 

Working environment:

  • Will involve some evening/weekend/holiday work
  • Hybrid office work with an expectation of at least 3 days in office, as public health orders allow

 

To Apply

The National Liberty Museum is an Equal Opportunity Employer and is committed to recruiting, supporting, and investing in a diverse team of talented, creative, and passionate staff members who have a shared vision of our mission. Therefore, we encourage qualified candidates that represent and embody the diversity found within our community to apply. Interested candidates should submit their resume and a cover letter to jobs@libertymuseum.org for consideration. Please include the title of the position and your last name in the subject line of the email.

Visitor Services Representative

The Visitor Services Representative provides support for all aspects of the visitor experience. The position will also provide support when needed in our special events and operations departments. he Visitor Services Representative works collaboratively with the Manager of Visitor and Member Services and Visitor Services team to achieve its strategic, operating, and revenue objectives.

 

Reports to:

Manager of Visitor and Member Services

Hours:

Part-time, 2 to 3 days per week, mostly weekends, evenings and some holidays.

 

Duties & Responsibilities:

Visitor Services

  • Responsible for ensuring the achievement of all Visitor Services goals as it pertains to walk-in admissions
  • Operates admissions in compliance with internal control policies
  • Conducts daily and weekend cash-handling for NLM point of sale operations, as directed by Manager of Visitor and Member Services
  • Conducts routine Museum merchandise operations including inventory, display, merchandise presentation, and cleanliness
  • Proactively assists all visitors with Museum merchandise sales
  • Proactively sells and “up-sells” Museum memberships, programs, and gift store items
  • Monitors the visitor experience, taking immediate actions to assure any issues are addressed
  • Attends and supports all awards programming, the Annual Gala & Glass Auction, public programs and museum-related events, as required

Events & Facilities Services

  • Serves as event staff for most evening and weekend Museum events and after-hours programming
  • Provides direction in housekeeping functions to ensure the cleanliness of Museum galleries and facilities during events
  • Oversees safety & security for the Museum’s visitors, event participants, and exhibits

 

Qualifications:

  • Exceptional customer service and organizational skills
  • Ability to effectively communicate with a wide variety of staff and visitors
  • Must be able to work a flexible schedule to include weekends, holidays, and special events; provides and/or identifies the necessary coverage when scheduling/staffing issues arise
  • An interest of knowledge of museums is highly desirable
  • Familiarity with Altru POS a plus
  • Ability to work across multiple museum departments

Physical Demands:

The work environment and physical demands and characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

  • Physical Demands: Requires some physical activity including sitting/standing, limited lifting and carrying (up to 30 lbs.), up/downstairs
  • Work Environment: Work is typically performed in an indoor environment, in museum offices or on museum floor
  • Equipment: General office equipment, projector, Smart Board, two-way radio

 

To Apply:

The National Liberty Museum is an Equal Opportunity Employer and is committed to recruiting, supporting, and investing in a diverse team of talented, creative, and passionate staff members who have a shared vision of our mission. Therefore, we encourage qualified candidates that represent and embody the diversity found within our community to apply. Interested candidates should submit their resume and a cover letter to jobs@libertymuseum.org for consideration. Please include the title of the position and your last name in the subject line of the email.

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Tue ‒ Thu: 09am ‒ 07pm
Fri ‒ Mon: 09am ‒ 05pm

Adults: $25
Children & Students free

673 12 Constitution Lane Massillon
781-562-9355, 781-727-6090